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Passenger Services
Accessibility
The Airport offers a variety of services for passengers with disabilities,
described in detail below (see Accessibility features). If you require
additional information, please refer to the “Accessibility Services” guide
available at the airport information booths in Terminals 1 and 2.
Pursuant to its Policy 8.10, it is the intent of the San Diego County Regional
Airport Authority (“Authority”) to provide access to San Diego International
Airport (“SDIA”) and the services associated with its operation to persons with
disabilities in accordance with Title II of the Americans with Disabilities Act
(ADA) of 1990.
Persons with disabilities or their representatives may request reasonable
accommodations in alternative format, including documents, by contacting your
respective airline for airline related needs, or the Authority’s Customer
Relations Coordinator for airport facility related needs.
Colm Marmion
Customer Relations Coordinator
3225 N. Harbor Drive San Diego, CA 92101
619-400-2400
Accessibility Features
Numerous accessibility services such as TDD telephones, visual paging monitors
and a courtesy cart operated by the Volunteer Airport Ambassadors are
conveniently located throughout San Diego International Airport. Also, Volunteer
Airport Ambassadors, Harbor Police Officers and Airport Traffic Officers are
available at key locations inside and outside the terminals to assist travelers
with special needs. You may request personal assistance at any time by calling
Airport Paging from any courtesy phone or TDD phone location. Once you are
connected, tell the Airport Operator that accessibility services are required.
The nearest Airport personnel will be dispatched to provide assistance.
Grievance Procedure
In the event a request for access to programs, services or facilities cannot be
resolved, a grievance may be mailed to the Authority Clerk using the form below.
Bus Service
Public transit is available via the Flyer Route No. 992, a Metropolitan Transit
System bus that travels to and from the Airport and downtown San Diego, stopping
between Terminals 1 and 2 and the Commuter Terminal. The 10-minute bus service
connects with Trolley, Coaster and Amtrak stations and is wheelchair accessible.
Planning a trip using Flyer Route 992 is easy when you use the
Online Transit Information System.
Inter-Airport Red Bus
The Red Bus provides complementary, wheelchair-accessible transportation between
the Airport's terminals at intervals not to exceed 10 minutes. Designated Red
Bus stops are located curbside at all three terminals. For additional
information call Lindbergh Parking, Inc. at 619.291.1508.
Car Rental/Courtesy Vehicles
Car rental agencies provide special access courtesy vehicles. A telephone at the
reservation boards in each Baggage Claim area can be used to request a special
access shuttle. You also can use the nearest TDD public phone to notify Airport
Paging. An Airport Traffic Officer will be dispatched to assist you.
Taxicab/Shuttle Services
Need a taxi or a shuttle? Proceed directly to curbside and indicate to an
Airport Traffic Officer that you need a ride. The Officer will secure a taxicab
or shuttle equipped with special access features. You may also proceed to the
nearest TDD public phone location and call Airport Paging to request assistance.
An Airport Traffic Officer will be dispatched to assist you.
Parking
Parking for travelers with disabilities is available in the parking lots of all
three Airport terminals, as well as the Airport's long-term parking lots on
Harbor Drive and Pacific Highway.
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