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Let's go fly safely at the San Diego International Airport

Thank you for making SAN a part of your trip. We’re happy you’re here, and we’re ready to take you where you need to go with safety protocols designed to make your journey a healthy one. You’ll probably notice our friendly social distancing markers, increased cleaning, and plastic shields throughout the terminals. As we adjust to a new way of traveling, we want you to know we remain committed to bringing a touch of San Diego’s sunshine into our airport. So mask up and enjoy a cold brew as you await your flight. 

Prepare for Your Trip

You can travel safely by being well-prepared for your trip.


  • Have a clear understanding of your airline’s expectations (e.g., face coverings, temperature checks, and schedule changes) before arriving at the airport.
  • Thank you for wearing a face covering.This is required by the California Department of Public Health.
  • Leave ample time to get to the airport and pass through security. Visit tsa.gov for more information about the security process.
  • Plan for changes in availability and hours at our shops and restaurants. Dining facilities are open and all employees and patrons must comply with social distancing requirements.
  • If picking up a friend or loved one, please note that the cell phone lot is temporarily closed, however, you can wait for 10 minutes at no charge in the terminal parking lots.
  • Practice everyday preventive actions, as stated by the CDC.
  • On November 13, 2020, the State of California Health and Human Services Agency issued a travel advisory. We suggest reviewing the travel advisory prior to your trip, it can be viewed here.

What to expect at SAN

You’ll see new safety measures on your journey through SAN.



Steps to be prepared for the San Diego International Airport
Plexiglass sneeze guards in high traffic areas.
What to expect at the San Diego International Airport
Social distancing markers on floors, elevators, and gate areas.
Steps to be prepared for the San Diego International Airport
Signage and PA announcements about practice preventive health measures.
What to expect at the San Diego International Airport
Face coverings required for all employees, passengers, and visitors.
Steps to be prepared for the San Diego International Airport
Increased cleaning of high touchpoints.
What to expect at the San Diego International Airport
Personal Health Screenings for all employees.

We're here to support you on your journey through SAN.

We are confident San Diego will always be a desirable place to live, visit, and do business. When you're ready to fly again, We'll be ready to serve you. Let's go Safely.

Latest Updates

Last updated on: 11-23-20

Facial coverings required at SAN: To keep you and those around you safe, all airport visitors, passengers, and employees are required to wear a facial covering in the airport. 

San Diego International Airport is essential to the nation, bringing home family and friends, transporting critical medicines, and supporting commerce and tourism for our region. The airport remains open, in full operation as an essential critical infrastructure in the transportation systems sector. Our employees, airlines, concessionaires, Transportation Security Administration (TSA), Customs and Border Patrol (CBP), emergency medical providers, and Port of San Diego Harbor Police Department (HPD) continue to show up to work every day to ensure you have an efficient and comfortable experience from curbside to gate.

SAN’s top priority is the health and safety of airport users. We are taking precautionary steps to protect employees and travelers during the COVID-19 pandemic. We can assure you that our leadership is working closely with the Centers for Disease Control (CDC), San Diego County Health officials, TSA and CBP as we all monitor daily COVID-19 developments in the region.

Please note that effective March 18, 2020, the San Diego County Regional Airport Authority administration offices are closed to the public. To get information about upcoming public meetings, please click here.

San Diego International Airport Achieves Airports Council International's Airport Health Accreditation

San Diego International Airport has achieved Airports Council International's (ACI) Airport Health Accreditation for our “Let’s Go Safely” program which prioritizes the health and safety of passengers, employees and the community through a number of modifications and improvements at the airport.

The ACI Airport Health Accreditation (AHA) program provides airports with a third-party assessment of how aligned their health measures are with the ACI Aviation Business Restart and Recovery guidelines and International Civil Aviation Organization (ICAO) Council Aviation Restart Task Force recommendations along with industry best practices.

We voluntarily initiated the request to achieve accreditation by submitting a questionnaire and a cleaning and disinfecting plan that details the process in which SAN has addressed topics including cleaning and disinfection, physical distancing, staff protection, physical layout, passenger communications, and passenger facilities. Once submitted, the questionnaire was reviewed by ACI and accreditation was granted on October 8, 2020 for a period of one year. To learn more about the accreditation, please click here.

What's Open

Flights:
We want to ensure you are prepared for your flight, and we strongly suggest checking with your airline for any special requirements or information prior to your trip. You may find a list of airlines at SAN here.

Security Checkpoints:
Our TSA security checkpoints are open and all passengers are required to go through screening. We encourage you to leave ample time, at least an hour and a half, to get through security and to your gate.

Parking:
The Terminal 1 parking lot, Terminal 2 parking lot on McCain Road, and Terminal 2 Parking Plaza are all open. To ensure your journey though SAN is as safe and smooth as possible, we are allowing parking reservations to be cancelled up to one hour before the start time with a full refund. If you are unable to cancel in time, please call 619-291-2087. Visit our Parking page and our FAQ page for more information.

The Long Term Lot, Cell Phone Lot, and Curbside Valet Terminal 1 & 2 are temporarily closed.

Services:
At designated times during the work day, you may see airport personnel at either the Terminal 1 baggage claim information desk or the Terminal 2 Sunset Cove information desk. They are there to assist you during your journey.

If you happen to leave valuables at the airport, please fill out a Lost and Found form, call (619) 400-2140, or email lostandfound@san.org. This is the best way to try and obtain items as our Lost and Found office is temporarily closed to visitors. Please visit the Lost and Found page for more information.

Concessions & Amenities:
Our concession partners are here to provide you with travel necessities, meals, snacks, and more. Many are offering personal protective items for purchase. Some concessions have limited hours or are temporarily closed. Please visit our Shop, Dine, Relax page for updated information.

FAQs

Am I required to wear a face mask while at the airport?
To keep you and those around you safe, all airport visitors, passengers, and employees are required to wear a mask or facial covering while on the SAN campus per the California Department of Public Health. This includes while in the terminals, the parking garage, arrival and departures drives, rideshare waiting areas, and rental car facility. Exceptions include when you are eating, drinking or managing personal hygiene with proper distancing. Additionally, as stated by California Department of Public Health, persons with a medical or mental health condition, or developmental disability that prevents wearing a face covering shall be exempt from this requirement.

How are face coverings enforced at the airport?
We are in challenging times, and to combat COVID-19 we all have to be vigilant and work together. San Diego International Airport, as well as the entire aviation industry, has been working diligently to address new federal, state, and local regulations. One of the more challenging things we face in today's pandemic environment is enforcement of facial coverings. There are different requirements for various airlines, airports, counties and states. For passengers, it is their responsibility to be informed of, and comply with, public health orders in the areas in which they are traveling.

It is a California Department of Public Health mandate that everyone who is able must wear a facial covering while in public spaces. All airport employees, passengers, and tenants, including TSA, concessionaires, and airline personnel, are required to wear facial coverings when in high-risk situations, such as within any indoor public place and while outdoors within 6 feet of another individual. We mandate that our tenant employers hold their employees accountable and enforce the facial covering requirement.

At San Diego International Airport we are seeing that, by and large, the majority of people who are able to wear facial coverings are wearing them in the terminals. Our policy has been to approach those without a facial covering and provide them with a card that informs them of the facial covering requirement on airport property. If they are not in possession of a facial covering, we have provided one or let them know they can purchase one at many of our concessions or through vending machines. Harbor Police Department is the airport's law enforcement partner and their approach has also been to educate and inform passengers about the facial covering requirement.

Our hope is that individuals will take personal responsibility and hold themselves accountable to local public health orders and laws. By wearing a facial covering, you are greatly reducing the potential for spreading the coronavirus to others.

What if I can’t wear a face covering for health reasons?
As stated by California Department of Public Health, persons with a medical or mental health condition, or developmental disability that prevents wearing a face covering are exempt from this requirement.

What is TSA’s mask requirement during screening?
TSA allows you to wear a facial covering during the screening process however, a TSA officer may ask you to adjust the mask to visually confirm your identity. 

What is defined as a cloth facial covering?
According to the California Department of Public Health, a cloth face covering is a material that covers the nose and mouth. It can be secured to the head with ties or straps or simply wrapped around the lower face. It can be made of a variety of materials, such as cotton, silk, or linen. A cloth face covering may be factory-made or sewn by hand, or can be improvised from household items such as scarfs, T-shirts, sweatshirts, or towels.

Can I purchase a face covering at the airport?
Our concessionaires and vending machines located in the terminals have face coverings as well as other personal protective equipment available for purchase. The Information Desks in Terminal 1 and Terminal 2 have complimentary facial coverings for passengers.

Does the airline require me to wear a facial covering?
Many domestic and international airlines require travelers to wear face coverings. It is possible that you will be denied boarding if you do not have a mask to wear while on the flight. For the latest information regarding airline requirements, we strongly suggest checking with your airline.

Where can I get more information about COVID-19?

  • For the Centers for Disease Control and Prevention, click here.
  • For State of California coronavirus information, click here.
  • For the Transportation Security Administration, click here.
  • For San Diego County coronavirus information, click here.

Is the airport open?
The airport remains open, in full operation as an essential critical infrastructure in the transportation systems sector. We continue to work closely with federal, state and local public health partners to help mitigate the spread of the virus and ensure the safety of everyone at SAN.

Are passengers being screened for coronavirus at SAN?
At SAN, the Centers for Disease Control has not at this time ordered thermal-imaging screening of passengers. Per CDC guidance, if airport personnel encounter an ill passenger, they are to contact the CDC directly for further assessment. The CDC has also provided SAN with specific guidance to help local EMS providers responding to medical calls at the airport assess and identify potentially infected travelers. In collaboration with CDC and CBP, we have posted an informational graphic on monitors in the terminals that educates passengers on steps they can take if they are feeling sick.

Is there a two week self quarantine requirement for people flying into San Diego?
Please visit coronavirus-sd.com for the latest information from County public health officials regarding COVID-19 in San Diego. If there is a requirement to self quarantine it would be mentioned on that page. Additionally, we encourage you to visit the CDC's travel page for information and resources.

I have reservations to fly to/from SAN and want to find out more information about my flight, what should I do?
We suggest you contact the airline directly for the most up to date information on flights to/from SAN.

What can I bring with me through security?
Please visit the TSA website for information on what is permitted through security checkpoints. Additionally, TSA is now allowing passengers to bring liquid hand sanitizer containers up to 12 ounces in carry-on bags until further notice. Passengers can expect that these containers larger than the standard allowance of 3.4 ounces of liquids permitted through a checkpoint will need to be screened separately, which will add some time to their checkpoint screening experience.

What is your lost and found policy?
Effective 03/18/2020, the SAN Lost and Found office will only accept inquires via the Lost and Found webpage, by phone (619) 400-2140, or by email lostandfound@san.org, customers will not be permitted in the office due to the CDC’s social distancing recommendation.

Until further notice, only critical items will be accepted by the Lost and Found office. Examples of critical items include government issued IDs, passports, baggage, jewelry, medication, medical devices, high end electronics, and legal documents. Any other items accepted or released will be at management’s discretion. Items will be returned to customers via FedEx on Monday and Friday at the expense of the property owner.

What can I expect upon returning to the U.S. on an international flight?
The CDC has not at this time ordered thermal-imaging screening of passengers here at SAN. Additionally, International flights from Europe are restricted to entering the country through one of 13 designated airports, of which SAN is not. Those two things mean that SAN is not currently experiencing additional delays in Customs and Immigration. The CDC has informed us that if Customs and Border Protection personnel at our International Arrivals facility encounter an ill passenger, they are to contact the CDC directly for further assessment.

Have flights to/from SAN been canceled?
Airlines are assessing their scheduled flights daily and making changes due to COVID-19 and other operational needs. We recommend checking with the airline directly regarding your upcoming flights to ensure you have the latest information. Airline contact information can be found here.

How much time should I plan for if I am coming to the airport?
At this time, San Diego International Airport is not typically experiencing any additional delays due to TSA screenings for departing passengers. SAN still recommends arriving two hours prior to departure for domestic travelers and 3 hours for international travelers. That being said, it is now additionally important to reach out to your airline prior to coming to the airport to confirm the status of your flight as schedules are changing daily.

What are the cleaning procedures at SAN?
Our custodial provider is providing cleaning services 24-hours a day. They are placing an additional emphasis on public touch points in all areas, including handrails, bathroom stalls, seating, door handles, chairs and tables, touchscreen directories, concessions and credit card machines.

Further, in our parking lot and rental car shuttles, we are sanitizing seats, rails, and other surfaces several times daily, in addition to performing a deep clean twice weekly.

What about air circulation in the terminals?

During the pandemic, there has been a great deal of emphasis on air circulation and its relation to COVID-19. The airport has commissioned a study to review SAN’s entire HVAC system to understand if there are ways we can further protect you and our employees.

All HVAC systems at SAN were designed to meet American Society of Heating, Refrigerating and Air-Conditioning Engineers requirements for air changes per hour. Our systems meet or exceed industry filtration standards, meaning we filter the air at a recommended level between “Superior Commercial Buildings” and “Hospital Inpatient Care.” Additionally, 60 percent of air handlers installed in the airport contain ultraviolet light which provides extra protection to kill bacteria and viruses.

Are your concessions/dining facilities still open?

Yes, although some have closed and others have changed their hours.

Due to fluctuating flight schedules, Terminal 1 West concessions – Peet’s Coffee and KUSI News – have modified the days and times they are open, so please check our website for current hours of operation. If you are flying out of gates 11-18 on Tuesday and Wednesday please consider making purchases pre-security. Please note, items such as liquids more than 3.4 ounces will not be permitted though the TSA checkpoint. It is suggested that you use water bottles that can be filled post-security in the water bottle fill stations. We apologize for the inconvenience this will cause.

Our dining facilities will remain open, as will the Terminal 1 food court dining area and the Sunset Cove dining area in Terminal 2. Employees and patrons will need to comply with social distancing. Signs will be installed in the terminals per County Health Dept. requirements.

Do you have hand sanitizer currently available in the terminals?
Yes, hand sanitizer stations are located throughout the terminals. As noted by the CDC, hand washing is one of the best ways to protect yourself and your family from getting sick. Clean hands can stop germs from spreading from one person to another and throughout an entire community.

Follow these five steps every time:

  1. Wet your hands with clean, running water (warm or cold), turn off the tap, and apply soap.
  2. Lather your hands by rubbing them together with the soap. Lather the backs of your hands, between your fingers, and under your nails.
  3. Scrub your hands for at least 20 seconds. Need a timer? Hum the “Happy Birthday” song from beginning to end twice.
  4. Rinse your hands well under clean, running water.
  5. Dry your hands using a clean towel or air dry them.

I made a parking reservation and then I decided to cancel my trip. Can I get a refund?
We understand that many passengers are experiencing travel disruptions so we’ve made some updates to our parking policy. If you need to cancel your reservation, you may do so up to one hour before the start time. If you are unable to cancel in time and did not use your reservation, please call us at 619-291-2087.