ⓘCORONAVIRUS UPDATES: Impacts, resources, and safety at SAN. MORE INFO ›
ⓘSMALL BUSINESS RELIEF LOAN: SAN recognizes that many small businesses are facing economic challenges.
Here at San Diego International Airport (SAN), we want you to know that when you’re ready to travel, we’re ready to take you where you need to go with a series of actions designed to help ensure your health and safety.
We are confident San Diego will always be a desirable place to live, visit, and do business. When you're ready to fly again, We'll be ready to serve you. Let's go Safely.
Last updated on: 07-02-20
Facial coverings required at SAN: To keep you and those around you safe, all airport visitors, passengers, and employees are required to wear a facial covering in the airport.
San Diego International Airport is essential to the nation, bringing home family and friends, transporting critical medicines, and supporting commerce and tourism for our region. The airport remains open, in full operation as an essential critical infrastructure in the transportation systems sector. Our employees, airlines, concessionaires, Transportation Security Administration (TSA), Customs and Border Patrol (CBP), emergency medical providers, and Port of San Diego Harbor Police Department (HPD) continue to show up to work every day to ensure you have an efficient and comfortable experience from curbside to gate.
SAN’s top priority is the health and safety of airport users. We are taking precautionary steps to protect employees and travelers during the COVID-19 pandemic. We can assure you that our leadership is working closely with the Centers for Disease Control (CDC), San Diego County Health officials, TSA and CBP as we all monitor daily COVID-19 developments in the region.
Please note that effective March 18, 2020, the San Diego County Regional Airport Authority administration offices are closed to the public. To get information about upcoming public meetings, please click here.
Flights:We want to ensure you are prepared for your flight, and we
strongly suggest checking with your airline for any special requirements or
information prior to your trip.
You may find a list of airlines at SAN here.Please note, airline ticket counter hours may vary and some
airline locations have changed. American Airlines and Alaska Airlines are now
located in Terminal 2 West (gates 33-51).
Security Checkpoints:Our TSA security checkpoints, while shorter than usual, are open and all passengers are required to go through screening. We encourage you to leave ample time, at least an hour and a half, to get through security and to your gate.
The Terminal 2 East (gates 22-33) security checkpoint, near the Alaska and American ticket counters, is closed. However, all Terminal 2 gates can be accessed through the Terminal 2 West TSA checkpoint.
If you need to speak to an Alaska Airlines and American Airlines agent, please follow signage to their ticket counters; otherwise you may proceed directly to the Terminal 2 West checkpoint for security screening and access to all Terminal 2 gates.
Parking:The Terminal 1 parking lot, Terminal 2 parking lot on McCain Road, and Terminal 2 Parking Plaza are all open. We understand that many passengers are experiencing travel disruptions. To ensure your journey though SAN is as safe and smooth as possible, we are allowing parking reservations to be cancelled up to one hour before the start time with a full refund. If you are unable to cancel in time, please call 619-291-2087. Visit our Parking page and our FAQ page for more information.
The Long Term Lot, Cell Phone Lot, and Curbside Valet Terminal 1 & 2 are temporarily closed.
Services:At designated times during the work day, you may see airport personnel at either the Terminal 1 baggage claim information desk or the Terminal 2 Sunset Cove information desk. They are there to assist you during your journey.
If you happen to leave valuables at the airport, please fill out a Lost and Found form, call (619) 400-2140, or email firstname.lastname@example.org. This is the best way to try and obtain items as our Lost and Found office is temporarily closed to visitors. Please visit the Lost and Found page for more information.
Concessions & Amenities:Our concession partners are here to provide you with travel
necessities, meals, snacks, and more. Many are offering personal protective
items for purchase. Some concessions have limited hours. Please see the list
below for current offerings and operational hours. At this time, airport
lounges/clubs are closed.
To keep you and those around you safe, all airport visitors, passengers, and employees are required to wear a mask or facial covering while on the SAN campus per the California Department of Public Health. This includes while in the terminals, the parking garage, arrival and departures drives, rideshare waiting areas, and rental car facility. Exceptions include when you are eating, drinking or managing personal hygiene with proper distancing. Additionally, as stated by California Department of Public Health, persons with a medical or mental health condition, or developmental disability that prevents wearing a face covering shall be exempt from this requirement.
What if I can’t wear a face covering for health reasons?
As stated by California Department of Public Health, persons with a medical or mental health condition, or developmental disability that prevents wearing a face covering are exempt from this requirement.
How are face coverings enforced at the airport?
There is signage throughout the terminals as well as public address announcements that serve as a reminder to wear facial coverings while at the airport. If individuals are not wearing a facial covering, Airport Authority employees or Harbor Police Department officers may provide the person(s) with a card that lets them know there is a face covering requirement. Our hope is that everyone adheres to the requirement so that we can help stop the spread of COVID-19 and ensure the safety of those traveling at this time.
What is TSA’s mask requirement during screening?
TSA allows you to wear a facial covering during the screening process however, a TSA officer may ask you to adjust the mask to visually confirm your identity.
What is defined as a cloth facial covering?
According to the California Department of Public Health, a cloth face covering is a material that covers the nose and mouth. It can be secured to the head with ties or straps or simply wrapped around the lower face. It can be made of a variety of materials, such as cotton, silk, or linen. A cloth face covering may be factory-made or sewn by hand, or can be improvised from household items such as scarfs, T-shirts, sweatshirts, or towels.
Can I purchase a face covering at the airport?
Our concessionaires have face coverings as well as other personal protective equipment available for purchase.
Does the airline require me to wear a facial covering?
Many domestic and international airlines require travelers to wear face coverings. It is possible that you will be denied boarding if you do not have a mask to wear while on the flight. For the latest information regarding airline requirements, we strongly suggest checking with your airline.
The airport remains open, in full operation as an essential critical infrastructure in the transportation systems sector. We continue to work closely with federal, state and local public health partners to help mitigate the spread of the virus and ensure the safety of everyone at SAN.
At SAN, the Centers for Disease Control has not at this time ordered thermal-imaging screening of passengers. Per CDC guidance, if airport personnel encounter an ill passenger, they are to contact the CDC directly for further assessment. The CDC has also provided SAN with specific guidance to help local EMS providers responding to medical calls at the airport assess and identify potentially infected travelers. In collaboration with CDC and CBP, we have posted an informational graphic on monitors in the terminals that educates passengers on steps they can take if they are feeling sick.
Please visit coronavirus-sd.com for the latest information from County public health officials regarding COVID-19 in San Diego. If there is a requirement to self quarantine it would be mentioned on that page. Additionally, we encourage you to visit the CDC's travel page for information and resources.
We suggest you
contact the airline directly for the most up to date information on flights to/from SAN.
Please visit the TSA website for information on what is permitted through security checkpoints. Additionally, TSA is now allowing passengers to bring liquid hand sanitizer containers up to 12 ounces in carry-on bags until further notice. Passengers can expect that these containers larger than the standard allowance of 3.4 ounces of liquids permitted through a checkpoint will need to be screened separately, which will add some time to their checkpoint screening experience.
Effective 03/18/2020, the SAN Lost and Found office will only accept inquires via the Lost and Found webpage, by phone (619) 400-2140, or by email email@example.com, customers will not be permitted in the office due to the CDC’s social distancing recommendation.
Until further notice, only critical items will be accepted by the Lost and Found office. Examples of critical items include government issued IDs, passports, baggage, jewelry, medication, medical devices, high end electronics, and legal documents. Any other items accepted or released will be at management’s discretion. Items will be returned to customers via FedEx on Monday and Friday at the expense of the property owner.
Airlines are assessing their scheduled flights daily and making changes due to COVID-19 and other operational needs. We recommend checking with the airline directly regarding your upcoming flights to ensure you have the latest information. Airline contact information can be found here.
Countries include: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden and Switzerland. And as of March 16, 2020, the U.K. and Ireland are also restricted.
Our custodial provider is providing cleaning services 24-hours a day. They are placing an additional emphasis on public touch points in all areas, including handrails, bathroom stalls, seating, door handles, chairs and tables, touchscreen directories, concessions and credit card machines.
Further, in our parking lot and rental car shuttles, we are sanitizing seats, rails, and other surfaces several times daily, in addition to performing a deep clean twice weekly.
Yes, hand sanitizer stations are located throughout the terminals. As noted by the CDC, hand washing is one of the best ways to protect yourself and your family from getting sick. Clean hands can stop germs from spreading from one person to another and throughout an entire community.
Follow these five steps every time:
We understand that many passengers are experiencing travel disruptions so we’ve made some updates to our parking policy. If you need to cancel your reservation, you may do so up to one hour before the start time. If you are unable to cancel in time and did not use your reservation, please call us at 619-291-2087.