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Passenger Services
Airport Ambassadors
Volunteer Airport Ambassadors (VAA) are San Diego's information source for business
and leisure travelers, as well as meeters and greeters at San Diego International
Airport. Visible in their green polo shirts with “Airport Information” emblazoned
on the back, more than 300 highly trained VAA provide free airport information and
terminal building way finding assistance. Volunteers have specific information pertaining
to hotels, rental cars, taxicabs, courtesy shuttles, or public transportation. Volunteers
staff information booths in the baggage claim area of Terminals 1 and 2; roam the
terminals providing mobile information; and drive a courtesy cart in Terminal 2
West (post security) to assist passengers who may require mobility assistance. Assistance
is available at two information booths:
- Terminal 1 – 619.400.2261 or 619.400.2263
- Terminal 2 – 619.231.5230 or 619.688.9856
Daily hours of operation at both locations are 6:00 a.m. to 11:00 p.m.
For additional assistance or information, please visit the Volunteer Airport Ambassador web site maintained by Travelers
Aid Society of San Diego.
The VAA program is administered by
Travelers Aid Society of San Diego and managed by the San Diego County Regional
Airport Authority.
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