Passenger Services

San Diego International Airport is committed to providing "World Class" customer service, with award-winning service programs created to enhance the traveler experience in and out of the Airport.

Volunteer Airport Ambassadors

If you need help finding a hotel, rental car, taxi, shuttle or other form of transportation, the Airport's Volunteer Airport Ambassadors are trained to help in all travel-related matters. They will also recommend points of interest and special events.

Accessibility Services

The Airport offers a variety of services for passengers with disabilities, all conveniently located throughout San Diego International Airport.

Baggage Check and Claim

When you arrive at the Airport, you have a couple of options when checking in your baggage. And if you are arriving in San Diego, the baggage claim areas are conveniently located at the center of each terminal in Terminals 1 and 2, and at the west end of the Commuter Terminal.

Lost and Found

If you happen to misplace your belongings, the Airport's Lost & Found office is located on the first floor of the baggage claim area in Terminal 2. Daily office hours are 8:00 a.m. to noon and 1:00 p.m. to 5:00 p.m.