Accessibility Services

The Airport offers a variety of services for passengers with disabilities, described in detail below (see Accessibility features).  If you require additional information, please refer to the “Accessibility Services” guide available at the airport information booths in Terminals 1 and 2.

Pursuant to its Policy 8.10, it is the intent of the San Diego County Regional Airport Authority (“Authority”) to provide access to San Diego International Airport (“SDIA”) and the services associated with its operation to persons with disabilities in accordance with Title II of the Americans with Disabilities Act (ADA) of 1990.

Persons with disabilities or their representatives may request reasonable accommodations in alternative format, including documents, by contacting your respective airline for airline related needs, or the Authority’s Customer Relations Coordinator for airport facility related needs.

Colm Marmion
Customer Relations Coordinator
3225 N. Harbor Drive
San Diego, CA 92101
619-400-2400

Accessibility Features

Numerous accessibility services such as TDD telephones, visual paging monitors and a courtesy cart operated by the Volunteer Airport Ambassadors are conveniently located throughout San Diego International Airport. Also, Volunteer Airport Ambassadors, Harbor Police Officers and Airport Traffic Officers are available at key locations inside and outside the terminals to assist travelers with special needs. You may request personal assistance at any time by calling Airport Paging from any courtesy phone or TDD phone location. Once you are connected, tell the Airport Operator that accessibility services are required. The nearest Airport personnel will be dispatched to provide assistance.

Grievance Procedure
In the event a request for access to programs, services or facilities cannot be resolved, a grievance may be mailed to the Authority Clerk using the form below.

• Grievance Form
• Policy Statement and Grievance Procedure